Terms and Conditions



Order Acceptance

All orders received through www.swathijewelleries.com are subject to review by our Accounting Department. Receipt of order confirmation either electronically or verbally does not constitute acceptance of the order. SwathiJewelleries.com reserves the right to decline any orders received after the confirmation was sent. Additional authorization may be required after the order is placed and confirmed.

Payment Method

The following payment methods are accepted:

Visa

MasterCard

Discover

Google Checkout

PayPal

Personal checks must clear before any item will be shipped. Any order received via mail with a personal check included is subject to strict review.

Processing Time After our Accounting Department reviews the order, all in-stock items will ship within 1-3 business days. Depending on the accuracy of information provided by customer at the time of purchase, the accounting review may take up to 48 hours. No orders are processed over the weekend and on nationally recognized holidays. Your debit/credit card will only be charged once the order ships. Upon submitting your order on our website, a pre-authorization attempt will be made on your account. This attempt may be declined by your bank. Multiple submissions will result in multiple attempts. Although the charge will only be posted once we ship, the pre-authorization does put a hold on the purchase amount making this amount unavailable for any purchases.

Transit Time Once the order is reviewed and accepted, the originally selected shipping method will be used to ship the order unless otherwise requested. Changing the shipping method after placing the order will incur additional charges. Please note orders must be placed before 1:00 Eastern Time to be considered for same day shipping. Also note that orders being shipped to an address other than the billing address may incur additional processing time and may delay the order being processed by 1-2 business days. Customers are encouraged to contact our customer service department if you have any questions regarding shipping timeframes.

Will-call Pick Up

Ground Shipping: 3 - 8 business days

3 Day Select Shipping: 3 business days

Second Day Air AM Shipping: 2 business days

Second Day Air Shipping: 2 business days

US Next Day Air: 1 business day

No Saturday delivery option is available at this time.

Shipping Restrictions

SwathiJewelleries.com does not ship to PO Boxes. Shipments to Alaska, Hawaii, or International are possible but must be processed manually (not through the website.) Please email aarthy@swathijewelleries.com if you have special shipping needs.

Shipping and Handling Rates Shipping and handling rates are calculated based on the actual weight and dimensions of the item ordered and the shipping zip code.

Damaged / Lost Packages

All damaged or lost packages must be reported to SwathiJewelleries.com within no more than two (2) business days after the original shipping date. SwathiJewelleries.com will then file a claim for the carrier. Any customer reimbursement and/or reshipments are subject to the result of the claim which may take up to 30 days. Buyers has to pay for the exchange items. 


Sales Tax

Sales tax is only assessed on orders shipping to the state of Virginia.

Discount Codes

SwathiJewelleries.com may from time to time offer discount codes through e-mail, print/online advertisements, newsletters, or its website. These discount codes are subject to restrictions as described at the time of offering. Discount codes are not valid on previous purchases. If there is a technical error, for instance if a discount code is used for a purchase outside of the intended purpose, Swathi Jewelleries reserves the right to cancel an order if an agreement cannot be agreed to with the customer, even if the website accepts the discount code.

Errors on Website

SwathiJewelleries.com reserves the right to refuse/adjust/cancel any order with incorrect pricing. In the unfortunate event that an item purchased was listed at an incorrect price, SwathiJewelleries.com will notify customer in a timely manner.

Privacy and Security

SwathiJewelleries.com takes the privacy of its customers very seriously and will not sell customer information to any third party under any circumstances. Privacy policy is listed separately on the privacy policy page.

Return & Exchange Policy

SwathiJewelleries.com does not accept returns but provides the option to exchange it for the same item. Items returned for exchange must be pre-approved by our customer service department. Items returned for exchange without original packaging, missing items may incur additional items. Items returned that are damaged, may be denied for exchange. Items shipped to SwathiJewelleries.com without prior authorization will be returned to the customer at customer’s expense. We appreciate your business, Swathi Jewelleries